intro

Establishing healthy and meaningful relationships with customers post purchase.

The Client:

One of world’s largest two-wheeler automobile manufacturer.

The Brief:

To transform the customer-brand relationship by significantly increasing the post purchase retention rate for the brand.

The Solution

Technologies

  • We specially created a framework that would effectively transform customer insights allowing deeper and wholesome engagement.
  • Complete integration through partner alliances on the web and mobile application with world-class UI/UX designs.
  • Maintain an activity calendar for regular campaign communication with the customers.

The Highlights

  • 15 lakh customers on-boarded with the program.
  • 600% increase in enrollments in the first year itself.
  • 5000 channel partners & 15,000 advisors joined the program and became its promoters.